Terms & Conditions

In these terms and conditions ("Terms"), unless the context requires otherwise, the following words and expressions have the meanings set out below. Headings are for convenience only and do not affect interpretation. References to "we", "us" and "our" mean Road Lux Ltd, trading as RoadLux Vehicle Check. References to "you" and "your" mean the individual or business that accesses the website, creates an account, or purchases a report.

• "Site" means the website at check.roadlux.uk and any successor domain, subdomain, mobile-optimised version or application through which we make the Service available.
• "Service" means the free vehicle and MOT checks, the paid Full Vehicle History Check reports, RoadLux+ membership and any related features we offer from time to time.
• "Report" means a Full Vehicle History Check report generated for a specific vehicle registration number and/or VIN at a specific point in time, combining both vehicle history and full vehicle specification data.
• "Credit" means an entitlement to generate one Report, obtained by purchasing a multi-check pack.
• "Account" means a registered RoadLux user account used to store purchase history, saved Reports and RoadLux+ membership status.
• "Order" means a request placed by you to purchase a single Report, a multi-check pack, or RoadLux+ membership.
• "Data Sources" means the government, official and licensed commercial databases from which vehicle information is compiled into a Report.

RoadLux Vehicle Check is operated by Road Lux Ltd, a company registered in England and Wales under company number 08837891, with its registered office at Kamp House, 124 Middleton Road, Morden, England, SM4 6RW. Our VAT registration number is 406558981.

You can contact us at any time by email at info@roadlux.uk, or in writing at our registered office address above. We aim to respond to all enquiries within two working days, and to resolve most matters within five working days.

References in these Terms to "in writing" include email. Any notice you send us by post should be marked for the attention of Customer Support.

These Terms govern your access to and use of the Site and the Service, including every free check, every Report you purchase, every multi-check pack you buy, and any RoadLux+ membership you take out. They apply whether you access the Service as a registered user or as a guest.

By using the Site, creating an Account, placing an Order or clicking to accept these Terms at checkout, you agree to be bound by them. If you do not agree to these Terms, you must not use the Site or the Service. These Terms sit alongside, and should be read together with, our Privacy Policy, our Cookie Policy and our Refund & Cancellation Policy, each of which is incorporated into these Terms by reference.

Where you use the Service on behalf of a business, you confirm that you have authority to bind that business to these Terms, and "you" is then read as including that business.

You must be at least 18 years old and have legal capacity to enter into a binding contract to purchase a Report, a multi-check pack or RoadLux+ membership. Free checks may be used by anyone accessing the Site in accordance with these Terms.

You must provide accurate, current and complete information when registering an Account or placing an Order, including a valid email address and, where required for payment, an accurate billing address. You are responsible for updating that information if it changes.

We may decline to open an Account for, or to process an Order from, any person or business at our discretion, including where we reasonably suspect fraud, misuse, or a breach of these Terms.

You may use the Site only for lawful purposes and in accordance with these Terms. You must not use the Site in any way that causes, or is likely to cause, the Site or access to it to be interrupted, damaged or impaired in any way.

We may update, redesign, expand or reduce features of the Site at any time without prior notice, provided that any such change does not materially reduce the substance of a Service you have already paid for.

We provide free vehicle lookup and MOT history information as a convenience to help you begin researching a vehicle. Free checks typically show basic details such as make, model, colour, fuel type, tax status and MOT test history, drawn from publicly available government data.

Free checks are provided without charge and without any warranty as to completeness, currency or accuracy. They are not a substitute for a paid Full Vehicle History Check and should not be relied upon as a complete picture of a vehicle's history or condition.

We may limit the number of free checks available to any one user, browser, device or IP address in a given period, and we may withdraw or vary free checks at any time.

Our core paid product is the Full Vehicle History Check. Each Report combines, for a single price, both a full vehicle history check and a full vehicle specification, so that you receive both categories of information in one document without needing to purchase them separately.

What a Report typically includes

• Written-off, salvage and insurance total-loss category information;
• Outstanding finance markers recorded against the vehicle;
• Stolen vehicle markers recorded with relevant registers;
• Mileage records and mileage discrepancy indicators;
• Previous keeper and plate change history where recorded;
• MOT test history, advisories and failure reasons;
• Tax and SORN status;
• Full vehicle specification, including engine size, power output, transmission, colour, body style, dimensions, fuel type, CO2 emissions and manufacturer options where available.

The exact fields included in a Report may vary by vehicle, age, and the completeness of the underlying Data Sources. We describe typical Report contents on our Sample Report page, which is provided for illustration only and does not guarantee that every field will be populated for every vehicle.

Our standard pricing, correct as at the date of these Terms, is as follows. All prices are shown in pounds sterling and are inclusive of VAT where VAT is applicable.

• Single Full Vehicle History Check: £7.99
• Three-check pack: £12.99
• Six-check pack: £19.99

We may change our prices at any time, but changes will not affect an Order you have already placed and paid for. The price payable for any Order is the price displayed to you at checkout at the time you complete payment.

We reserve the right to run promotional pricing, discount codes or limited-time offers. Unless stated otherwise, promotional pricing cannot be combined with other discounts, including the RoadLux+ member discount.

Multi-check packs allow you to purchase a bundle of Credits at a discounted overall price compared with buying single Reports individually. The three-check pack provides three Credits for £12.99 and the six-check pack provides six Credits for £19.99.

Each time you generate a Report using a Credit, exactly one Credit is deducted from your Account balance. Credits are held against your Account, are non-transferable between Accounts, and have no cash redemption value. Credits cannot be exchanged for cash, in whole or in part, except where required by these Terms or by law.

Multi-check packs require a registered Account so that your Credit balance can be tracked and preserved. Any expiry period applicable to Credits will be clearly stated to you at the point of purchase; where no expiry period is stated, your Credits do not expire.

RoadLux+ is our optional membership programme. Active RoadLux+ members receive a discount of 50% off the standard price of eligible single Full Vehicle History Checks, calculated against our then-current standard single-check price.

The RoadLux+ discount applies automatically at checkout to eligible single-Report purchases made while your membership is active. Unless we expressly state otherwise, the RoadLux+ discount does not apply to, and cannot be combined with, multi-check pack purchases or other promotional pricing.

Membership terms, including price, billing frequency, cancellation and renewal, are set out at sign-up and, where they conflict with a general statement in these Terms, the specific membership terms shown at sign-up take precedence in relation to membership billing.

You may purchase a single Report as a guest, without creating an Account, provided that you supply a valid email address to which the Report and receipt will be sent. Multi-check packs and RoadLux+ membership require a registered Account.

If you later create or already hold a RoadLux Account using the same email address, you may securely attach a previously purchased guest Report to that Account so that it appears in your saved Reports for future reference. We may ask you to verify ownership of the guest Order, for example by confirming the order reference or the email address used, before attaching it.

When you register an Account you must choose a secure password and keep your login credentials confidential. You are responsible for all activity that occurs under your Account, whether or not you authorised it, except to the extent caused by our breach of these Terms.

You must notify us immediately at info@roadlux.uk if you become aware of any unauthorised use of your Account or any other breach of security. We may suspend or close an Account where we reasonably believe it has been compromised, is being misused, or is associated with fraudulent activity.

You may close your Account at any time by contacting us. Closing your Account does not entitle you to a refund of unused Credits except where these Terms or our Refund & Cancellation Policy say otherwise.

All payments on the Site are processed securely by Stripe, Inc. and its affiliates, a third-party payment processor. We do not receive, process or store your full card number, expiry date or security code; these are transmitted directly and securely to Stripe.

By making a payment you agree to Stripe's own terms of service and privacy policy, in addition to these Terms. We are not responsible for the availability or performance of Stripe's systems, although we will work with you to resolve any payment issue that affects your Order.

Where a payment is declined, incomplete, or reversed by your card issuer or bank, we may suspend delivery of the relevant Report or Credits until payment is successfully completed.

When you place an Order, you are making an offer to purchase the relevant Report, multi-check pack or membership on these Terms. A binding contract between you and us is formed when we confirm receipt of your Order and successful payment, typically shown to you on-screen and confirmed by email.

We may decline or cancel an Order before a Report is generated, for example where we detect a technical error, suspected fraud, or a pricing error, in which case we will notify you and refund any payment already taken for that Order.

You are responsible for checking that the vehicle registration number and, where applicable, VIN entered at the point of Order are correct before you confirm payment, as Reports are generated against the details you provide.

A Report is "digital content" not supplied on a tangible medium for the purposes of consumer contracts law. Under the Consumer Contracts Regulations, you would ordinarily have a 14-day right to cancel a distance contract, but that right does not apply once performance of digital content has begun with your consent and acknowledgement.

Before you complete payment for a Report, we will ask you to expressly consent to immediate supply of the Report and to acknowledge that you will lose your right to cancel once the Report has been generated. By confirming your Order, you provide that consent and acknowledgement.

This waiver applies only to the statutory cancellation right described above. It does not affect your other statutory rights, including your rights under the Consumer Rights Act 2015 where a Report is faulty, not as described, or not generated with reasonable care and skill, nor does it affect your rights under our Refund & Cancellation Policy.

Reports are compiled using information from a combination of official government sources, including data derived from the Driver and Vehicle Standards Agency (DVSA) and the Driver and Vehicle Licensing Agency (DVLA), and from licensed commercial data providers who maintain registers of finance, write-off, mileage and stolen vehicle information.

We do not own or control these Data Sources. We are a licensed reseller and aggregator of the information they provide, and we present it to you in a consolidated Report format. We are not affiliated with, and do not act on behalf of, DVSA or DVLA, and our Reports are not official government documents.

We take reasonable care to source Report data from reputable providers, but we cannot guarantee that any Report is complete, accurate or up to date, because we rely on third-party Data Sources that we do not control and that may themselves contain gaps, delays or errors.

In particular, not every finance provider, insurer or previous keeper reports information to the relevant registers, and there can be a delay between an event occurring, such as a vehicle being marked as written off or having finance registered against it, and that event appearing in the Data Sources we use.

Where a Data Source has no record of a particular matter, we will indicate "not available" or an equivalent status rather than presenting this as a definitive clear result. The absence of a recorded event is not proof that the event has never occurred.

Every Report reflects the state of the Data Sources at the precise date and time the check was run, and is saved to your Account, where applicable, as a permanent snapshot bearing that original check date.

Reopening a saved Report, downloading it as a PDF, printing it, or sharing a link to it does not re-run the underlying check and will not reflect any changes to the vehicle's record that occur after the original check date. If you need current information, you should purchase a new Report or use a fresh Credit.

You are responsible for entering the correct vehicle registration number and, where you choose to provide one, the correct VIN. We generate Reports based on the details you submit and cannot verify that those details correspond to the physical vehicle you intend to inspect or purchase.

We strongly recommend that you independently cross-check the VIN shown in a Report against the VIN plate and chassis stamping on the physical vehicle, and against the vehicle's registration document (V5C), before completing any purchase.

A Report is a research tool intended to support, not replace, your own due diligence. We strongly recommend that you physically inspect any vehicle, take it for a test drive where possible, and obtain an independent mechanical inspection from a qualified engineer before agreeing to purchase it.

You are solely responsible for any decision you make to buy, sell, finance or otherwise deal with a vehicle, whether or not you have relied on a Report, and we accept no responsibility for the outcome of any such transaction.

Our approach to refunds and cancellations, including the circumstances in which a refund will be offered and how to request one, is set out in full in our Refund & Cancellation Policy, which forms part of, and should be read together with, these Terms.

Broadly, because Reports are supplied as immediate digital content, we do not offer refunds simply because a Report does not contain the result you hoped for, provided the Report was generated correctly using genuine Data Source information. Refunds remain available where a Report fails to generate, is duplicated in error, or is otherwise defective.

If your payment is successfully taken but, due to a technical fault, a Report is not generated, your entitlement to that Report or Credit is preserved. We will not charge you again to obtain the same Report.

We will use reasonable efforts to complete the Report as soon as reasonably possible. If we are unable to generate the Report within a reasonable time, we will refund the amount you paid for that Order in full.

Occasionally a technical error, such as a double-submission of a payment form or a browser refresh during checkout, may result in you being charged more than once for the same Order. Where this happens, contact us at info@roadlux.uk with your order references and we will refund the duplicate charge promptly upon verification.

You must not, and must not attempt to:

• use stolen, unauthorised or fraudulently obtained payment details;
• impersonate another person or misrepresent your identity or authority;
• use the Service to build a profile of, harass, stalk or otherwise cause harm to any identifiable individual;
• resell, sublicense or redistribute Reports or Report data on a commercial basis;
• reverse engineer, decompile or scrape the Site or its underlying data; or
• circumvent, or attempt to circumvent, rate limits, security controls or payment.

We may suspend or terminate your Account, decline future Orders, withhold Credits, and report suspected criminal activity to the relevant authorities, where we reasonably believe you have engaged in fraud or prohibited use.

To protect the integrity of the Service and our relationships with Data Source providers, we may apply reasonable rate limits to free checks and to Report purchases, whether by Account, browser, device or IP address.

You must not use bots, scripts or other automated means to access the Site or to place Orders, other than through publicly documented interfaces we make available for that purpose.

All intellectual property rights in the Site, including its design, layout, text, graphics, logos, the RoadLux and RoadLux Vehicle Check names, and the format and presentation of Reports, belong to us or our licensors. Nothing in these Terms transfers any such rights to you.

When you purchase a Report, we grant you a personal, non-exclusive, non-transferable licence to use that Report for your own personal purposes, or for the internal business purposes of your organisation if you purchased it in that capacity, including sharing it with a seller, buyer or finance provider in connection with the relevant vehicle transaction.

You must not use a Report for any wider commercial purpose, such as incorporating it into a product or service you sell to others, without our prior written consent.

If you submit reviews, feedback, support enquiries or other content to us, you grant us a non-exclusive, royalty-free licence to use that content to operate, improve and promote the Service, provided that we will not attribute identifying personal details to public testimonials without your consent.

By providing your email address you agree that we may send you transactional messages relating to your Orders and Account. Marketing communications will only be sent in accordance with your preferences and applicable law, and you can opt out at any time.

We aim to keep the Site available at all times, but we do not guarantee uninterrupted or error-free access. The Site may be unavailable from time to time due to scheduled maintenance, unscheduled downtime, or issues with our Data Source providers or hosting infrastructure.

We may add, remove or amend features of the Service at our discretion. Where a change materially reduces functionality that you have already paid for, we will act reasonably in relation to any Order affected, which may include a refund of unused Credits for that feature.

We may suspend or terminate your access to the Service, in whole or in part, immediately and without notice, where you materially breach these Terms, where required by law, or where we reasonably believe your Account poses a security or fraud risk to us or to other users.

Termination of your Account does not affect any Reports already generated and lawfully in your possession, nor does it affect any rights or obligations that accrued before termination, including our obligation to consider a refund request made in accordance with our Refund & Cancellation Policy.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

Subject to the paragraph above, our total liability to you arising out of or in connection with a single Order is limited to the amount you paid for that Order. We are not liable for any indirect or consequential loss, including loss of profit, loss of a bargain, or loss arising from a decision to buy or not buy a vehicle in reliance on a Report, to the extent permitted by law.

We are not liable for the accuracy of information originating from third-party Data Sources beyond the reasonable care we take in sourcing and presenting it, nor for events outside our reasonable control as described in the force majeure section below.

If you are a consumer, these Terms do not affect your statutory rights under the Consumer Rights Act 2015 and other applicable consumer protection legislation, including your right to a Report that is provided with reasonable care and skill and is as described.

Where any provision of these Terms conflicts with a right you hold as a matter of consumer law that cannot be excluded, the mandatory legal right takes precedence.

You agree to indemnify and hold us harmless against any claims, losses, liabilities and reasonable costs arising from your breach of these Terms, your misuse of the Service, or your infringement of the rights of a third party in connection with your use of the Service, save to the extent caused by our own breach or negligence.

The Site may contain links to third-party websites, including our Data Source providers and payment processor. We are not responsible for the content, accuracy or practices of any third-party website, and inclusion of a link does not imply endorsement.

We will not be liable for any failure or delay in performing our obligations under these Terms where that failure or delay results from circumstances beyond our reasonable control, including failure of a Data Source provider, failure of Stripe or other payment infrastructure, internet or telecommunications failure, industrial action, or events of national emergency.

We may transfer, assign or subcontract our rights and obligations under these Terms to another organisation, for example in connection with a reorganisation, sale or transfer of our business, provided that this does not reduce the protections you enjoy under these Terms. You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

Any notice you are required to give us under these Terms should be sent to info@roadlux.uk or to our registered office address. Any notice we give you will be sent to the email address associated with your Order or Account, and is deemed received 24 hours after sending unless we receive notice that it has failed to deliver.

We may update these Terms from time to time to reflect changes in our Service, our Data Sources, or applicable law. The version of these Terms published on the Site at the time you place an Order governs that Order.

Where we make a material change that affects an active RoadLux+ membership or unused Credits, we will take reasonable steps to notify you, such as by email, before the change takes effect.

These Terms, together with our Privacy Policy, Cookie Policy and Refund & Cancellation Policy, constitute the entire agreement between you and us in relation to the Service and supersede any prior agreement, representation or understanding, whether written or oral, except that nothing in this clause excludes liability for pre-contract misrepresentation made fraudulently.

If any provision of these Terms is found by a court or regulator to be unlawful, invalid or unenforceable, that provision will be deemed severed from the remainder, and the remaining provisions will continue in full force and effect.

Our failure to enforce any right or provision of these Terms at any time does not constitute a waiver of that right or provision, and any waiver of a breach will not be treated as a waiver of any subsequent breach.

Except as expressly stated, these Terms do not confer any rights on any person under the Contracts (Rights of Third Parties) Act 1999 or otherwise, and no person other than you and us has any right to enforce any of these Terms.

These Terms, and any dispute or claim arising out of or in connection with them, including their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms, save that if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

If you are unhappy with any aspect of the Service, please contact us in the first instance at info@roadlux.uk, providing your order reference and a description of the issue. We aim to acknowledge complaints within two working days and to provide a substantive response within ten working days.

If we are unable to resolve your complaint to your satisfaction, and you are a consumer, you may be entitled to refer certain disputes to an alternative dispute resolution provider or to bring a claim in the courts as described above. Nothing in this section affects your right to contact Trading Standards or Citizens Advice for guidance.

Road Lux Ltd, Kamp House, 124 Middleton Road, Morden, England, SM4 6RW. Company number 08837891. VAT registration number 406558981.