Refund & Cancellation Policy

Single reports

Reports are digital content delivered immediately, so the standard 14-day cancellation right ends once the report has been generated with your consent. If a report is faulty, incomplete because of an error on our side, or not as described, you are entitled to a remedy including a refund.

Multi-check packs

Unused credits can be refunded on request within 14 days of purchase. Where some credits have been used, we refund the unused portion calculated from the pack price paid.

Failed reports

If payment succeeds but a report cannot be produced, we keep your entitlement, retry, and refund in full if the report still cannot be delivered. You are never charged twice for the same report.

Duplicate charges and technical errors

Duplicate or erroneous charges are refunded in full as soon as they are identified.

Data availability

A report that correctly returns limited or no adverse records has still been supplied. We cannot refund because the data held by our sources was not what you hoped for, but we will always review genuine concerns.

How to request a refund

Email info@roadlux.uk with your report reference and the reason. We aim to respond within 3 working days and to process approved refunds within 5 working days to the original payment method.

Your statutory rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.